Description

Infor CloudSuite Field Service is a mobile service management software designed for partners, subsidiaries, and franchisees. It enables users to prioritize response-time in accordance to service level agreement (SLA) and trigger escalation, manage orders with defined workflows and automatic escalations, facilitate the creation of rental agreements, schedule routine inspection and maintenance, as well as implement and track inventory levels. Features include claim management, CRM support, product performance analysis, key performance indicator (KPI) support, productivity streamlining, and complaint management.