Description

SAP Customer Care and Service (CCS) is an integrated utility management platform designed for medium and large-sized institutions. It enables users to manage statistical budget billing procedure and the payment scheme, display account balance and optimize billing requests and payments in the receivables, evaluate budget proposals and timelines, streamline parallel processing alternatives, view configuration tasks, as well as assist in legacy data loading with the data migration tool. Modules include contract accounting, device management, billing & invoicing, front office, and work management. Features include invoicing management, SD billing documentation, navigation optimization, work order management, notification generation, problem analysis, and campaign management.