Description

SAP Sales Order Management is a comprehensive order management solution designed for sales and supply chain professionals. It enables users to view and manage customer orders, review and edit shipping information, handle the returns and refunds, search for and view the inventory information, monitor fraud reports, payment details, and customer information, control shipping time and shipping costs, access the consignments, points of service, and stock level information, and determine the tax amount of an order and to log the information. Features include order workflow automation, customer support integration, order cancellation management, and customer ticket management.