Description

Cisco CX (customer experience) is a cloud-based software as a service (SaaS) services-led delivery platform designed for IT administrators. It enables users to manage insights by accessing with AI and ML, optimize user onboarding, implementation, adoption and expansion, accelerate adopting lifecycle selling framework, access insights and recommendations, mitigate the impact of known product vulnerabilities, streamline case management for solutions, as well as address adoption issues and insights. Features include adoption visualization, exposure check customization, AS-Built documentation support, business agility streamlining, OpEx optimization, case management, and fault management automation.