Description

Cisco Hosted Collaboration Solution (HCS) is a next-generation unified communication (UC) and collaboration platform designed for contact centers. It enables users to streamline business communications and customer service, share screens during conferences and sales presentations, host and join online meetings, work virtually anywhere from smartphones, tablets, softphones, or desktop IP phones, access customer information for incoming calls, monitor, barge, and record calls, start and control team video calls, and route or transfer calls to the available agent. Features include unified messaging, team collaboration, information management, callback, desktop screen sharing, web conferencing, and reporting capability.