Description

Cisco Unified IP Interactive Voice Response (IP IVR) is a concurrent multimedia communication processing facilitation solution designed for communication sectors. It enables users to incorporate customized Java classes, access checking account data or route calls based on user commands using touchtone input, handle call traffic with self-service, deal with complex self-help scenarios, offload transactional requests, trigger application execution with HTTP requests, as well as create voice portals and voice-enabled websites. Features include multilingual management, scripting management, ASR and TTS integration, historical report management, Cisco Unified Computing System support, scalability, VoiceXML support.