Description

Confirmit is a suite of customer and employee experience management solutions designed for market researchers and customer experience professionals. It enables users to get customer information from a single source and centralize data storage; construct parallel journey maps and lock away the internal version and work from the customer map; segment text based on sentiment with AI-based tools; measure performance against changing expectations; analyze and respond to feedback collected from the customers. Features include data collection, panel management, built-in reporting tools, social analytics, survey design, action planner, and data integration.