Description

Delighted is a Net Promoter Score-based customer feedback management solution designed for promoters and detractors. It enables users to create a customized survey to customers, schedule surveys to send routine intervals with Autopilot, trigger surveys based on customer journey touchpoints, receive presentation-ready charts with Snapshot and Over Time Reports, analyze feedback in a real-time dashboard, request permission to share feedback publicly and configure the widget, as well as segment the responses with keyword searches or properties. Features include customer interaction analysis, response optimization, Microsoft Excel format support, DMARC authentication capability, REST API capability, multi-lingual capability, domain management, and dashboard filtering capability. Modules include Delighted NPS, Delighted CSAT, Delighted CES, Smileys, and Thumbs.