Description

iCarol is a crisis, referral, and helpline software designed for non-profit organizations. It enables users to create one-time and ongoing shifts for the volunteers or staff to view online, track hours for reporting, record-keeping, or payroll purposes, grant access to selected staff members to aid in the maintenance of the service inventory, generate multiple contact form types for the different services or programs at the organization, and make calls to homebound people enrolled in telephone reassurance programs. Features include subscription information management, live chat, resource management, staff scheduling, contact management, statistic reporting, and call management.