Description

Ivanti Service Manager is a cloud-optimized IT service management solution designed for helpdesk agents and IT administrators. It enables users to handle day-to-day requests, queries, and incidents, log and track calls, approvals, orders, and assets, auto-route service requests to the resources based on agent availability and skills, create, classify, and route tickets, compare and analyze physical inventory data to identify unapproved changes, detect and resolve weak points and dependencies in the IT operations, and plan and manage the application and delivery processes. Features include drag and drop workflow, multi-channel self-service, voice automation, financial management, release and change management, and intuitive dashboards.