Description

Jacada is a customer service automation solution designed for call centers and contact centers. It enables users to collect and consolidate customer interactions across channels, generate alerts based on categorized intelligence, assess the relative risk level of any call, read, route, and respond to customer inquiry, optimize performance measurement and management across channels, compare and draw focus to the data with interactivity and customized annotation, and handle contact center infrastructure consolidation and resource virtualization. Features include digital customer service management, AI chatbots, conversational interactive voice response (IVR), multimodal visual IVR, and call center scripting.