Description

Kapture CRM is a suite of cloud-based CRM software designed for customer support and sales teams. It enables users to manage customer inquiries and feedback (over phone, chat, email, social media, or mobile app), manage field service tasks (create trouble tickets, assign tasks, update ticket status, track locations, and close tickets), create customized training schedules, analyze sales metrics, as well as generate multiple pipelines for different sales workflows. Features include omnichannel ticket dashboards, sales lead management, sales metrics analysis, helpdesk management, workflow management, round-robin ticket assignment, and agent shift management. Products include Kapture One Suite and Kapture Sales CRM.