Description

Lessonly is an employee training management software designed for customer service professionals, sales representatives, and HR professionals. It enables users to visualize training engagement and satisfaction, track the completion data and quiz performance across specific lessons, paths, or groups, evaluate reps on criteria like clarity, confidence, and credibility in customer and prospect interactions, rehearse a pitch or customer interaction on video, assign mock tickets to practice resolving customer requests, and receive feedback from peers and managers to hone the empathy, tone, and presentation skills. Features include administrative task management, content creation, webcam recording, chat practice, scenario analysis, reporting capability, and performance tracker.