Description

Netcall Liberty Platform is an AI-based customer experience platform designed for the finance, education, healthcare, housing, utilities, and public sectors. It enables users to solve process issues, track and improve agent performance, integrate channels into one conversation, add chat bots to the comms stack, handle data and workflow processes to build applications, link back-office processes to customers’ expectations, and predict outcomes to manage decision making. Modules include Liberty Create (low-code platform), Liberty RPA (robotic process automation), Liberty Converse (contact center solutions), and Liberty Connect (omnichannel messaging).