Description

Next4biz (formerly Mi4biz) is a customer service and relationship management platform designed for sales and customer service teams. It enables users to manage customer data, manage sales pipelines, provide customer service communication, provide customers with a self-service knowledge base, and design business processes. Features include digital customer behavior tracking, omnichannel communications platform, artificial intelligence (AI) call center management, no-code custom application design, custom real-time business analytics dashboards, and third-party software integrations.