Description

Opentext Exstream is omnichannel customer communication management software designed for customer support and experience managers. It enables users to track communications delivery and respond automatically to failures, tailor communications and content based on customers, re-purpose dynamic templates and documents, uncover essential data about customer interactions throughout each touchpoint to improve future communications, as well as reach customers through the preferred channels, including smartphones, social, email, and SMS. Features include content authoring, customer engagement analytics, integration with ERP and CRM tools, customer experience management, and risk management.