Description

Oracle Field Service is a field dispatching automation solution designed for field technicians and dispatchers. It enables users to streamline customer request through issue resolution and billing, display a graphical representation of field service tasks through Gantt View, monitor progress and respond to scheduled changes, access spare functions and service request creation, display vehicle location on the map using GPS, generate PM schedule from the usage forecast, as well as manage balance field jobs and accelerate throughput. Features include time zone support, asset management, warehouse optimization, dashboard capability, service level agreement (SLA) support, transaction management, reporting customization, and script management.