Description

Oracle Scripting is an Oracle CRM-based script development tool designed for call center agents, database administrators, system administrators, script authors, and developers. It enables users to configure graphical scripts, set, log, and monitor trace files, request information from a sample or target population, conduct surveys and schedule execution days, track campaign progress, and verify user inputs or responses using established validation routines. Features include graphical layout optimization, campaign management, Oracle Forms support, target population, session management, and self-service web application integration.