Description

Promoter.io is a customer engagement and net promoter score (NPS) software designed for customer experience and support professionals. It enables users to manage distinct brands or products lines within separate campaigns, track historical customer sentiment to understand the impact of marketing and product initiatives, review and respond to individual feedback of the customer, handle internal notes for the team about issue resolution, communications through other channels, or planned course of action, and measure NPS by product line, customer demographics, account team, revenue, or any other customer and account data. Features include lifecycle survey scheduling, list management, campaign management, historical scores, trend analysis, and customer behavior prediction.