SAP Customer Interaction Center (CIC)
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Description
SAP Customer Interaction Center (CIC) is a working interface application designed for call center agents. It enables users to request and manage user IDs, schedule a 30-minute live call, receive issues resolved with a live support session, publish support packages for program corrections and updates, synchronize data between SAP Solution Manager and the SAP Support Portal, edit or delete systems, and manage remote connections, accelerate issue resolution, as well as modify priority on existing incidents. Features include inquiry authorization, dashboard capability, escalation management, SAP ONE Support Launchpad support, and edit management, and cloud administration capability.
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Companies Currently Using SAP Customer Interaction Center (CIC)
| Company Name | Website | Address | City | Zip | Employee Range | Top Level Industry | Sub Level Industry | Revenue (USD) | Phone |
|---|---|---|---|---|---|---|---|---|---|
| First Republic Bank | firstrepublic.com | 111 Pine St | San Francisco | 94111 | "From 5,000 to 9,999" | Finance | Banking | "Over $1,000,000,000" | (415) 392-1400 |
| TOTAL | totalenergies.com | T Otalenergie Se La Defense 6 2 Place Jean Millier | Courbevoie | 92400 | "Above 10,000" | "Energy, Utilities & Waste Treatment" | Oil & Gas Exploration & Services | "Over $1,000,000,000" | |
| Origin Energy | originenergy.com.au | 610 Oconnell St | Sydney | 2000 | "From 5,000 to 9,999" | "Energy, Utilities & Waste Treatment" | "Electricity, Oil & Gas" | "Over $1,000,000,000" | |
| MWM | mwm.net | 490 Prospect St | Salem | 44460-2627 | "From 1,000 to 4,999" | Manufacturing | "Industrial Machinery, Supplies & Equipment" | "From $50,000,000 to $99,999,999" | (330) 337-6127 |
| Evalueserve | evalueserve.com | Schutzengraben 20 | Schaffhausen | 8200 | "From 1,000 to 4,999" | Technical | Software Manufacturers | "From $200,000,000 to $499,999,999" |