Description

ServiceNow Service Level Management (SLM) is a comprehensive document tracking solution designed for service providers. It enables users to automate notifications and escalations to keep all relevant parties informed, understand organizational performance against service commitments, spot trends and patterns to prevent potential breaches, define and monitor performance for all service level commitments, specify the schedule, timings, conditions, workflows, and other information required to meet agreements, and streamline and centralize the core process such as incident, change, and request management. Features include workflow automation, service level timeline, user notifications, reporting analytics, and incident status notification.