Description

Siebel Contact Center is a business call center and CRM solution designed for sales, marketing, and service delivery agents. It enables users to handle service and sales interaction, manage optimized scheduling for in-home service, view the customer by drawing data from systems, create service requests and activities, optimize field service enablement and improvement in first-time field repair rate, as well as scan and filter out results with data-intensive queries. Features include resource management, Exadata optimization, performance management, consolidated database, in-context knowledge management, and total cost of ownership (TCO) management.