Description

SolarWinds MSP Manager, now N‑able MSP Manager, is a cloud-based help desk software designed for IT service providers. It enables users to access all customer knowledge from one IT service management system, streamline billing with batch invoicing, select and manage tickets, track time, view customer information and ticket histories, as well as set up push notifications to alert technicians when a ticket is assigned. Features include customer management, contract utilization, time logging revenue forecasting, email-to-ticket creation, and multiple accounting software program integrations.