Description

SolarWinds Web Help Desk is an IT ticketing and asset management software designed for help desk professionals. It enables users to centralize and automate ticketing management tasks, track the history of asset service requests, streamline ticket from service request to resolution, automate the ticket assignment, routing, and escalation process, optimize IT inventory planning and procurement forecasts, and maintain the computer’s hardware and software including information such as hostname, model, serial number, hard drive, memory, history, orders, warranty, and lease end dates. Features include incident management, remote support integration, task management, reporting capability, and asset discovery.