Description

TouchCommerce is a digital customer service and engagement solution designed for customer support and service professionals. It enables users to target the right visitor with the right message at the right time across all digital channels, choose between automated and human‑assisted engagements for each conversation, view the progress and targets of individual agents, measure customer engagement and satisfaction rates, review and evaluate key indicators of health to assess survey effectiveness, and determine and spot the negative interactions. Features include predictive analytics, automated reporting, customer retention, behavioral analysis, omni-channel engagement, and messaging capability.