Description

Verint is a suite of customer engagement solutions designed for marketing, customer experience, and compliance management professionals. It enables users to align staff roles and capacity with market opportunity, capture desktop activity data and transform it into pre-defined key performance metrics (KPIs), anticipate what people want and predict what they are about to ask, automatically update with relevant information, reducing the need for manual searching, as well as analyze behaviors, including call volume, exit points, and attempted fraudulent movements. Solutions include forecasting and scheduling, case management, conversational AI, knowledge management, digital behavior analytics, text analytics, and speech analytics.