Description

Vonage is a cloud-based suite of enterprise communication solutions designed for contact centers. It enables users to send transactional messages, notifications and marketing campaigns through the customer journey through email, verify user accounts and prevent fraud with mobile two-factor authentication, orchestrate multichannel message, generate reports by auditing account events, schedule, record and share meetings, receive transcripts of voicemails, identify the origin of incoming calls, publish phone number with any area code, track customer activity and synchronize into reporting dashboards, as well as accomplish call flow with Interactive Voice Response and queued callback. Solutions include Vonage APIs (formerly Nexmo and TokBox), Vonage Business Communications (VBC), and Vonage contact centers.