Description

WebsiteAlive (now Alive5) is a suite of web chat solutions designed for customer support and service teams. These products enable users to view the chat conversation and statistics for chats taken over a period, follow up on leads encountered in the chat, launch and measure the campaigns, monitor conversations for key phrases, identify the behavior and interests of website visitors in real-time, check chat volume, average chat duration, and response time, manage inbound chats and messages, and sort and set permissions for different agents or departments. Products include AliveChat, AliveDial, Concierge, and AliveSocial. Features include multiple Windows launch options, widget customization, automated messages, chat transcripts, log in summary, phone routing management, and agent performance management.