Description

Aspect Unified IP is a call center management solution designed for inbound and outbound call centers. It enables users to apply one set of business rules across all channels, dynamically prioritize incoming contacts in a single queue, route the queries to the most appropriate agent based on real-time statistics and system conditions, manage the data flow across contact center and workforce optimization functions, and control the inbound customer interaction, from contact routing to agent skill selection and contact recording. Features include compliance management, integration with third-party applications, real-time and historical reporting, CRM connectors, multiple deployment options, and outbound campaign management.