Description

Medallia Agent Connect (formerly Stella Connect) is a web-based customer experience management solution designed for agents, team leaders, executives, and QA managers. It enables users to collect and share customer feedback; identify questions with the discrepancy between graders; streamline the quality assurance process; create and save notes between meetings; visualize the progress and targets of individual agents; determine the negative interactions. Features include agent engagement, real-time QA, one-to-one meetings, coaching management, rewards and recognition management, service recovery, and marketing