Description

MindTouch, now merged with NICE, Ltd.'s Knowledge Management offerings, is an enterprise-grade knowledge management platform designed for contact centers. It enables users to customize content for end-user by embedding content from articles, and adding conditions, structure and optimize content for requirements, configure permission and privacy levels on pages and sections, streamline content based-on customer feedback and revealing content gaps, optimize Google results without complicated SEO strategies, as well as monitor site structure and identify errors to optimize navigation. Features include ticket forms support, customer self-service adoption streamlining, authentication management, CSV file format reporting capability, framework optimization, and feedback management.