Description

Ada AI Chatbot is an AI-powered customer experience chatbot designed for customer success teams. It enables users to provide automated, personalized, customer experience interactions through chatbot technology, build and manage chatbot responses without software development knowledge, free up customer support representatives to address the most critical customer issues, and upsell and cross-sell without sales interactions. Modules include Ada Support, Ada Engage, and Ada CX. Features include customized messaging, no-code platform, conversational AI (with NLP and ML), connection to back-end systems and customer accounts, conditional logic for prioritizing and escalating customer requests, and analytics.