Description

Alemba Service Manager (formerly vFire) is an IT service management solution designed for IT administrators, HR professionals, and facilities managers. It enables users to manage maintenance, security and access requests, and general facilities inquiries, handle day-to-day requests, queries, and incidents, auto-route service requests to the resources based on facilities requests, track and measure performance and resource utilization, control operational cost through automation, access and browse the service request catalog, log and track calls, approvals, orders, and assets. Features include a self-service portal, multi-language and multi-tenancy support, service request fulfillment, graphical workflow management, real-time reporting capability, and intuitive dashboards.