Description

Atento is a customer relationship management and business process outsourcing solution designed for customer support and service professionals. It enables users to combine digital and traditional sales with data science, manage the late-stage collection process focusing on credit recovery. Automate activities from document capture analysis and control to contract drafting and execution, sales support and consumer service throughout the relationship cycle, identify, understand, and automatically classify information relevant to the process. Features include automated social media engagement, re-marketing campaigns, digital early collections, business rules orchestration, facial recognition, and credit origination.