Description

Aurea Process (formerly Savvion) is a business process management solution designed for customer experience professionals. It enables users to create, manage, and automate system processes and workflows, collect operational and business performance data, detect potential pitfalls and gaps in system operations and performance, add new mobile applications to the existing infrastructure, model and measure the multi-channel customer journeys, perform root-cause analysis and correction, streamline the policy management and updates, and optimize and analyze the customer interactions. Features include enterprise service bus messaging, multi-channel business process automation, real-time system monitoring, dashboards, asset sharing, and workflow orchestration.