Description

Avotus is a suite of telecom expense and wireless management solutions designed for small, medium, and large-sized enterprises. These products enable users to monitor business-critical call metrics by accessing real-time reports, configurable dashboards, and visual wallboards, review call recordings to evaluate customer interactions, track and visualize inbound and outbound call activity, manage contact center teams, agents, and call queues in real-time, define network services and elements based on what is relevant to the business unit for tracking, management, and other related functions, and collect and analyze traffic and call-quality statistics. Products include ReflectR, iCall Suite, Avotus Telecom Expense Management (TEM), Avotus ICM EUR Voice (Intelligent Communications Management Enhanced Usage Reporting), and Avotus ICM Wireless Helpdesk.