Description

BeyondTrust Remote Support (formerly Bomgar) is a secure remote support solution designed for IT support technicians. It enables users to remotely and securely access and fix devices running on various platforms globally, work on multiple systems simultaneously, and collaborate with other team members in the same session to accelerate problem remediation. Features include remote access and control (desktop, server, or mobile device), chat, team and permission administration, audit trails, real-time reporting, video logs of session activity, and integration with CRM, ITSM, SIEM, and password tools, and an open API for creating custom integrations.