Description

BMC Remedy ARS (action request system) is a consolidated service process management platform designed for IT infrastructures. It enables users to create and manage reports, work with approval requests and view data using Remedy Flashboards, navigate and transfer application to production, resolve common issues or errors, set up user accounts and manage security configurations, summarize data for trend or historical analysis, examine email client and receive email notifications, as well as process notifications using workflow actions. Features include Internet Message Access Protocol (IMAP4) support, MBOX capability, flashboard capability, incident management, service request analysis, single sign-on (SSO) capability, user account management, and permission optimization.