User/Customer Experience

Bold360

User/Customer Experience
Installs

8110

Description

Bold360 (formerly Nanorep and now Genesys DX) is an AI-based live chat platform designed for customer support teams and help desk agents. It enables users to collect and store contact information from the visitors; share URLs, and documents, and escalate a phone call based on needs; chat with website visitors at the right moment based on contextual business rules; record customer interactions for assessments; assign, route, and transfer inquiries; streamline the conversion rate of visitors to prospects. Features include conversational AI, omnichannel engagement, chatbots, customer analytics, and a self-service portal. Modules include Bold360 service, Bold360 advise, and Bold360 acquire.

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Companies Currently Using Bold360

Company Name Website Address City Zip Employee Range Top Level Industry Sub Level Industry Revenue (USD) Phone
First Republic Bank firstrepublic.com 111 Pine St San Francisco 94111 "From 5,000 to 9,999" Finance Banking "Over $1,000,000,000" (415) 392-1400
TOTAL totalenergies.com T Otalenergie Se La Defense 6 2 Place Jean Millier Courbevoie 92400 "Above 10,000" "Energy, Utilities & Waste Treatment" Oil & Gas Exploration & Services "Over $1,000,000,000"
Origin Energy originenergy.com.au 610 Oconnell St Sydney 2000 "From 5,000 to 9,999" "Energy, Utilities & Waste Treatment" "Electricity, Oil & Gas" "Over $1,000,000,000"
MWM mwm.net 490 Prospect St Salem 44460-2627 "From 1,000 to 4,999" Manufacturing "Industrial Machinery, Supplies & Equipment" "From $50,000,000 to $99,999,999" (330) 337-6127
Evalueserve evalueserve.com Schutzengraben 20 Schaffhausen 8200 "From 1,000 to 4,999" Technical Software Manufacturers "From $200,000,000 to $499,999,999"

Firmographics of Companies using Bold360

Locations
# Employees
Revenue (USD)
Industry

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