Contact Center Management
BoldChat
Contact Center Management
Installs
2912
Description
BoldChat (now Genesys DX) is an AI-powered chat software designed for customer service operators. It enables users to expand and optimize the engagement strategy, manage inbound chats and messages, sort and set permissions for different agents or departments, collect and consolidate customer interactions across channels, read, route, and respond to customer inquiry, and review chat history as well as check performance in analytics. Features include sentiment analysis, web messaging, voice bots, predictive analytics, and message filtering.
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Companies Currently Using BoldChat
| Company Name | Website | Address | City | State | Zip | Top Level Industry | Sub Level Industry | Revenue (USD) | Phone |
|---|---|---|---|---|---|---|---|---|---|
| AXA | axa.com.ar | Consejal Tribulato 905 Esquina Mu�oz | San Miguel | 1663 | Business Services | All Other Professional and Technical Services | "From $1,000,000 to $9,999,999" | ||
| Frontier Communications | frontier.com | 401 Merritt 7 | Norwalk | 6851 | Telecommunications | Cable & Satellite | "Over $1,000,000,000" | (203) 614-5600 | |
| Merchants Fleet | merchantsauto.cars | 1278 Hooksett Rd | Hooksett | 3106 | Retail | Motor Vehicle Dealers | "From $500,000,000 to $999,999,999" | (603) 669-4100 | |
| Johnson & Johnson | jnj.com | One Johnson & Johnson Plaza | New Brunswick | 8933 | Manufacturing | Medical Devices & Equipment | "Over $1,000,000,000" | (732) 524-0400 | |
| Austin Community College | austincc.edu | 5930 Middle Fiskville Rd | Austin | 78752-4341 | Education | Colleges & Universities | "From $200,000,000 to $499,999,999" | (512) 223-8111 |
Firmographics of Companies using BoldChat
Locations
# Employees
Revenue (USD)
Industry