Description

CA Customer Experience Manager (CEM) is an application performance management solution designed for IT administrators. It enables users to measure web application performance for an individual customer, calculate the quality of customer transactions, identify defects and variances, quantify the impact on customers and the business, monitor real-user activities (login, account update), and understand and resolve performance problems before end users call for support. Features include service level agreement (SLA), enterprise manager, APM database management, statistics aggregation, database cleanup, and console management.