Contact Center Management
Calabrio
Contact Center Management
Installs
1756
Description
Calabrio is a suite of workforce performance optimization software designed for contact center agents. These solutions enable users to automate the recording and reporting of keywords and phrases, extract omnichannel interaction data and leverage analytics to build an AI-driven omnichannel QM program, customize evaluations to specific agent goals, and identify and address issues before they impact engagement or lead to turnover. Solutions include Calabrio ONE, Calabrio Call Recording, Calabrio Quality Management, Calabrio WFM, and Calabrio Analytics.
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Companies Currently Using Calabrio
| Company Name | Website | Address | City | Zip | Employee Range | Top Level Industry | Sub Level Industry | Revenue (USD) | Phone |
|---|---|---|---|---|---|---|---|---|---|
| "Veterans Affairs, Veterans Health Administration" | va.gov | 13800 Veterans Way | Orlando | 32827 | "Above 10,000" | Healthcare | Hospitals & Clinics | "Over $1,000,000,000" | (844) 698-2311 |
| Zoom | zoom.us | "55 Almaden Blvd, Suite 600" | San Jose | 95113 | "From 5,000 to 9,999" | Technical | Software Manufacturers | "Over $1,000,000,000" | (888) 799-9666 |
| The Motorway | motorway.co.uk | "International House, 24 Holborn Viaduct" | London | EC1A 2BN | From 200 to 499 | Retail | Motor Vehicle Dealers | "From $100,000,000 to $199,999,999" | |
| Cisco | cisco.com | 170 W. Tasman Dr | San Jose | 95134 | "Above 10,000" | Technical | Computer Hardware Manufacturers | "Over $1,000,000,000" | (408) 526-4000 |
| Randolph Brooks Federal Credit Union | rbfcu.org | P.O. Box 2097 | Universal City | 78148-2097 | "From 1,000 to 4,999" | Unclassified Establishments | Nonclassifiable Establishments | "From $200,000,000 to $499,999,999" | (800) 580-3300 |
Firmographics of Companies using Calabrio
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Revenue (USD)
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