Description

Calabrio ONE (formerly Calabrio Unified Interaction Suite) is a cloud-based integrated workforce engagement tool designed for contact centers. It enables users to capture customer interaction, extract predictive and prescriptive insights, extend customer-centric strategies across the business to accelerate sales, monitor and handle deviations in real-time, manage playback, evaluation and agent feedback, see interaction evaluations and conduct on-demand analysis, as well as anticipate customer desires and demands. Features include compliance management, interaction capturing, quality management, dynamic scheduling, intelligent automation, text analytics, and data management.