Description

Calabrio Workforce Management is an employee engagement software designed for contact centers. It enables users to build strategic staffing and long-range planning, streamline daily scheduling workflows, respond to staffing requirements, create forecasting and schedule, customize evaluations to specific agent objective, generate reports to identify resource requirements over an established timeframe, synchronize time-off accrual and vacation allotments, as well as set budgetary estimates based on user-configured data. Features include dynamic workflow support, hiring management, capacity planning, report management, human resource systems (HRMS) integration, cost optimization, approval automation, ad-hoc scheduling capability, drag and drop capability, Chatbot concierge, and calendar synchronization.