Description

ChangeGear is a line of cloud-based enterprise-level IT help desk software designed for service desk managers, business analysts, and DevOps engineers. It enables users to track, manage, and control IT services across the enterprise, automate incident management processes, and capture critical change information from the development toolchain. Features include service catalogs, service request management, persona-based dashboard, standard reporting, Service Level Agreement (SLA) management, approval routing, email ticket creation, workflow automation, configuration auditing, business service mapping, and directory services authentication. Products include ChangeGear Change Management and ChangeGear IT Service Management.