Workforce Planning
Cisco Unified Contact Center Express
Workforce Planning
Installs
4809
Description
Cisco Unified Contact Center Express (Unified CCX) is a contact center solution designed for business enterprises. It enables users to queue and distribute incoming calls for groups of Cisco Unified Communications Manager users (agents), send broadcasts messages, view active call details of an agent call in progress, and develop custom 3rd party agent and supervisor desktops as well as reporting applications. Features include Computer Telephony Integration (CTI) Protocol, call routing, contact management, email, webchat, social media integration, automatic call distributor, workforce optimization, historical and real-time reports, and dashboards.
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Companies Currently Using Cisco Unified Contact Center Express
| Company Name | Website | Address | City | Zip | Employee Range | Top Level Industry | Sub Level Industry | Revenue (USD) | Phone |
|---|---|---|---|---|---|---|---|---|---|
| First Republic Bank | firstrepublic.com | 111 Pine St | San Francisco | 94111 | "From 5,000 to 9,999" | Finance | Banking | "Over $1,000,000,000" | (415) 392-1400 |
| TOTAL | totalenergies.com | T Otalenergie Se La Defense 6 2 Place Jean Millier | Courbevoie | 92400 | "Above 10,000" | "Energy, Utilities & Waste Treatment" | Oil & Gas Exploration & Services | "Over $1,000,000,000" | |
| Origin Energy | originenergy.com.au | 610 Oconnell St | Sydney | 2000 | "From 5,000 to 9,999" | "Energy, Utilities & Waste Treatment" | "Electricity, Oil & Gas" | "Over $1,000,000,000" | |
| MWM | mwm.net | 490 Prospect St | Salem | 44460-2627 | "From 1,000 to 4,999" | Manufacturing | "Industrial Machinery, Supplies & Equipment" | "From $50,000,000 to $99,999,999" | (330) 337-6127 |
| Evalueserve | evalueserve.com | Schutzengraben 20 | Schaffhausen | 8200 | "From 1,000 to 4,999" | Technical | Software Manufacturers | "From $200,000,000 to $499,999,999" |
Firmographics of Companies using Cisco Unified Contact Center Express
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# Employees
Revenue (USD)
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