Description

Click Software (now part of Salesforce Field Service) is a CRM-based automated mobile workforce management and service optimization solution designed for contact centers. It enables users to schedule and optimize field service work, automate appointment scheduling, accelerate employee productivity in the field, disparate systems and data sources with API-led services and event-based interactions, analyze customer sentiment at scale, streamline resolution with automatic prioritization and routing, as well as predict maintenance and service needs. Features include real-time update automation, barcode scanning, offline priming synchronization, service reporting, security optimization, and crew scheduling.