Description

CloudCC CRM is a cloud-based customer relationship management (CRM) software designed for sales, service, and marketing professionals. It enables users to capture and manage sales lead data from website traffic, provide sales quotes, schedule sales team tasks, manage service level agreement (SLA) and operational-level agreement (OLA) targets, create emails for CRM audience, plan conference and event marketing and automate common processes. Features include 360-view of customer data and sales life-cycle, rules-based lead scoring, sales funnel, sales quote management tools, sales lead activity tracking, multi-channel customer communication, service ticket robot, knowledge-base repository, self-service customer portal, marketing campaign management, return on investment (RIO) analytics.