Description

Convergys (now part of Concentrix) is a customer and information management and business process outsourcing (BPO) platform designed for communication sectors. It enables users to view and map the customer experience, explore, conceptualize, and validate ideas, verify product reviews and customer feedback, monitor interactions and automate quality processes, as well as access taxonomies, sentiment, and insights. Features include interactive voice response (IVR), conversational virtual assistants (VAs), renewal management, reporting management, pattern detection, and operational execution optimization.