Description

Convoso (formerly SafeSoft Solutions) is a browser-based contact center software designed for call centers. It enables users to create a predefined schedule to determine the workflow, restore manual and time-consuming tasks with a refined process, replace or supplement live agents, filter and route inbound calls or callbacks with conversational AI, pre-qualify, as well as determine when to place an outbound call or send non-voice communication. Features include ratio customization, agent training optimization, SMS templates automation, Email customization, cost optimization, and robust lead management.